Frequently Asked Questions
Everything you need to know about shopping with oomph.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Express options are available at checkout if you need your items sooner.
What is your return policy?
We offer a 30-day hassle-free return policy. Items must be in their original condition with tags attached to qualify for a full refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure shopping experience.
Can I track my package after it ships?
Yes! Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery status in real-time.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary depending on your location and will be calculated at checkout.
How can I contact customer support?
Our team is here to help! You can reach us via the live chat on our website or by emailing support@oomph.com between 9 AM and 6 PM EST.